UnitBox Containers 15-Day Refund Policy
Thank you for choosing UnitBox Containers. We strive to provide quality products and services and are committed to your satisfaction. Please read our refund policy carefully to understand our obligations and your rights under Australian Consumer Law.
1. Eligibility for Refunds
You are eligible for a refund or replacement if:
- You notify us of your intention to return the product within 15 days of receiving it.
- The product is returned in its original, unused, and undamaged condition, including packaging, accessories, and all relevant documentation.
2. Conditions Not Covered Under the Refund Policy
Refunds do not apply under the following conditions:
- You have changed your mind after purchasing the product.
- You have misused or damaged the product after it was delivered.
- Normal wear and tear or damage resulting from improper installation, misuse, or lack of maintenance.
- Minor variations in color, texture, or natural characteristics typical of container products.
3. Faulty Products
Under Australian Consumer Law, you are entitled to a replacement or refund if the product:
- Is faulty or has a defect not due to misuse.
- Does not perform as described or as expected.
If your item has a major fault, we will work with you to ensure a quick and fair resolution.
4. Process for Returns and Refunds
- Contact Us: Notify us within 15 days of receiving the product by contacting our Customer Service team at [contact email] or [phone number].
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Unauthorized returns may not be accepted.
- Return Shipping: You are responsible for the cost of shipping the item back to us unless the return is due to a product fault. Please ensure the item is securely packaged to avoid damage during transit.
- Refund Process: Once we receive and inspect the returned item, we will process your refund to your original payment method within 7 business days.
5. Refund Exceptions
Please note, certain items may be exempt from our refund policy:
- Custom-made or specially ordered containers.
- Products marked as clearance items or “final sale.”
6. Shipping Fees and Charges
Shipping costs are generally non-refundable unless the return is due to a fault or error on our part.
7. Additional Information
Our refund policy is compliant with Australian Consumer Law, and this policy does not exclude any rights you may have under Australian Consumer Law. For more information on your consumer rights, visit the Australian Consumer Law website.